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General Information

TERMS & CONDITIONS

NOTICE: All orders are subject to the standard terms and conditions found here and viewable at:

http://www.admartproducts.com/general-information/ . By proceeding with your order, you agree to abide by these terms and conditions.

 

ORDERS

All orders, including repeat / blank item orders, and sample orders, must be received in writing via Fax or Email. ADmart will not begin processing orders until an official PO has been received. All orders are acknowledged via Email within 24 business hours by ADmart. ADmart Products is not responsible for delays occurring due to orders that are not received. If you do not receive an acknowledgment from ADmart after sending your order, it is your responsibility to follow up.

Stock levels can sometimes change by the minute. We cannot hold any stock without an official purchase order. You can also submit a stock hold request with customer service for a certain QTY of an item to be held for a set amount of time. Stock hold services may not be available for every item or during peak season.

Standard production times listed on our website are ESTIMATES only and can be affected due to, but not limited to: Customs delays, packed production schedules, holidays (domestic & international), extreme weather, and other extraneous circumstances. ADmart is not responsible for delays in such occurrences.



SAMPLES

Although every effort is made to provide accurate photos, the actual product item colors, proportions, and details may vary from the images on our website. Admart is not responsible for any parties failing to obtain a sample or spec samples to test color accuracy, quality, and size. It is the sole responsibility of the client to ensure a sample or spec sample is ordered prior to submitting an official purchase order. If an official purchase order has been received without a prior sample request, ADmart will assume the client has chosen to proceed without a sample. ADmart will not accept any returns or issue any credits due to a client's failure to obtain a sample.

SAMPLE POLICY: Enjoy up to $10.00 (R) in FREE samples with a provided UPS or FedEx shipper account number. Samples are billed at EQP. Samples are limited to 4 pcs per item. Orders over 4 qty will be treated as a purchase order.

With sufficient inventory, samples will ship within 48 hours. All sample requests must be received in writing via our sample request form or by Fax / Email. It is the client’s responsibility to follow up on sample request if no confirmation is received within 24 hours. Admart cannot begin processing sample orders until all necessary information has been received. Samples are non-returnable / refundable. Color choices and random imprint samples are based on availability.

Shipping for samples via USPS regular mail is NOT available, no exceptions. International sample shipments will be billed for the freight cost. We cannot use 3rd party accounts for international sample shipments.

Samples are provided to help distributors close deals or to confirm information before placing an order. Any abuse of this system will be subject to the full cost of the items ordered.

Virtual Samples: A computer generated sample in PDF or JPEG format will be provided via email upon request. Color and size may vary in comparison to the actual product. Virtual / digital samples are not exact reproductions of a finished product. Please allow 1-2 business days for artwork rendering. An approved EPS or .Ai artwork file must be provided at the time of request.

Pre-Production Samples: May be required for large quantity or custom orders. Timeline and cost of pre-production samples will vary depending on item. If a pre-production sample is required, it is the client’s responsibility to make allowances for in hands dates to include the time needed for a pre-production sample.

 

 


ARTWORK & PROOFS

Artwork must be provided in IBM PC compatible format: Adobe Illustrator, PDF, EPS or TIF at 300 dpi or higher. All text must be converted to outlines - lines & curves. Multiple color imprints must provide color separated art. If the appropriate file type is not available, there will be a base charge of $50.00(v) charge per logo for redraws. Additional charges may apply depending on the complexity of the artwork.

Simple typesetting is available free of charge using the standard fonts provided:
2016-10-18-111034.jpg

A digital / paper proof will be provided within 2 business days once artwork and official purchase order have been received. Signature or approval in writing is required for EVERY order to begin production, even repeat orders. Digital proofs are free of charge up to the first 3 revisions. Any additional alterations to artwork including but not limited to: color changes, outlining, resizing, etc. will incur an Art Modification Charge of $50.00 (v) per every 3 edits.

You are the final proof reviewer. Your approval will mean that all aspects are accurate, including but not limited to: spelling, placement, color etc. Once approved, the order will go into production and cannot be modified or cancelled once production has begun

The digital layout will supersede all other communication of any form and all changes must be received in writing. ADmart Products will not be responsible for any errors when the item has been produced as approved in the layout. Admart Products cannot be held responsible for differences in color due to computer monitor color configuration / computer monitor color display. Pre-production samples are highly recommended to check color accuracy of item / imprint before ordering.

Artwork will be kept on file for a maximum of 2 years for repeat orders and may be used in Admart campaigns or product images as an example of our imprinting capabilities. If you would prefer not to have your logo used please let us know at the time the order is placed.

By submitting your artwork to ADmart Products you are acknowledging full compliance with all laws regarding trademark, copyright, and or licensing of artwork.

 

 


PMS COLOR MATCH

PMS color matches are free of charge with a provided PMS code / color number. The color will be matched as close as possible to the PMS number provided. Exact matches are not guaranteed and a pre-production sample is encouraged.

If an exact PMS color match is required there will be a PMS match charge of $40.00 (v) per color. Exact match must be requested at the time of order.

PMS matching is not available for full color process, 4CP, or photo process imprints. These imprints are printed in a CMYK process and will be printed as per the artwork file provided.

Embroidery colors will be matched to the closest available in the embroidery thread book. Exact color matches are not available.

 

 


SHIPPING

Shipping quotes are estimations provided by the shipping carrier. The shipping charges are subject to change based on the final box dimensions and weight, or any changes in rate made by the carrier. It is the responsibility of the client to disclose any special delivery needs (Lift Gate, Schools, Residential, Inside delivery, Casino, Hotel, Resort, Etc.) at the time when the purchase order is received. Additional charges may be billed to the client if any adjustments or other charges to the final shipping costs are needed.

Orders will ship via the most economical method available unless otherwise requested by the client. The final choice of shipping carrier is at the sole discretion of the client. ADmart will provide quotes for other carrier services at request however ADmart does not have any affiliation with any freight carriers. ADmart does not guarantee quality of service by 3rd party companies. If damage or loss of goods were to happen during shipping, ADmart will open a claim on the client's behalf with the carrier used, however cannot guarantee any replacements or credits not covered by the carrier. ADmart is in no way liable for any loss of or damage to goods that occur after the order has left our warehouse.

Additional Charges:

-       Split shipments: First two addresses no additional charge. $8.00 net handling fee each additional address.

-       3rd party shipper: $5.00 net handling fee per order

-       Palletizing Fee: $25.00 net per pallet

-       Incorrect address: $12.00 net per package + $15.00 administrative fee.

Shipments may be held if terms of payment are not met.

 

 


 SALES & USE TAX

California based distributors will be subject to sale tax in the amount of 7.75%. CA distributors can also avoid the sales tax by providing a current resale certificate. You can download a blank copy HERE (CLICK)

Orders shipping to a California address will be subject to the same tax of 7.75% unless a resale certificate for the receiver is provided.

For more information about California Sales & Use tax, please visit the BOE website: http://www.boe.ca.gov/sutax/usetax.htm#Overview

 

 


SPECIAL REQUESTS

Any special requests including but not limited to: packaging requests, labels, stickers, etc. will be confirmed in the comments section of the provided sales confirmation. If a special request is not listed in the comments section of the sales confirmation provided by ADmart then the request is not valid. Some additional charges may apply depending on the nature of the request. It is the responsibility of the client to confirm any special requests with ADmart and obtain an updated sales confirmation with the details listed in the comments section.

All Pen and Pen Box combination orders will be shipped separated unless specifically requested otherwise by the purchaser on the official purchase order. Additional charges may apply for inserting pens into boxes. Please contact customer service for more information.

 


OVERS / UNDERS

Every effort is made to ship the exact quantity ordered. However, for imprinted products, ADmart reserves the right to ship up to 5% over or under the quantity ordered and bill accordingly.

 

 


PAYMENT TERMS

All new accounts must be 100% prepaid before production on an order can begin. Admart is not responsible for delays that occur due to missing or incorrect payment information or declined transactions.

Credit terms can be applied for by returning distributors by requesting an Admart Credit Application form from customer service. Term applications can take 2-3 weeks to process and should be sent at least 1 month before your purchase order. Accounting will NOT process credit applications on the spot for current in house purchase orders.

All overseas production orders must be 50% prepaid upon order. If the distributor has net terms with ADmart the 50% prepayment will still apply for overseas production orders. The balance of the order will be due before the ready ship date or on the distributors net terms.

 

 


CANCELLATIONS

Any cancellations made after a purchase order has been received and artwork layout has been prepared will incur a cancellation charge of $50.00(v). Any cancellations made after items have been pulled from inventory or otherwise prepared will incur an additional restocking fee of 20% of the order total in addition to the $50.00(v) cancellation charge. Cancellations for custom / decorated items are not accepted after approval has been received. Any cancellations that occur after artwork approval has been received will be responsible for the full cost of the project to date and a cancellation fee.

Blank items may be returned – in NEW, UNUSED condition in its original packaging within 15 days of receipt with a 20% restocking fee. The buyer will be responsible for all return shipping fees as well as the original shipping fees for the order. To return blank items please contact customer service for a return authorization number first. Any returns without a valid RMA number will be automatically refused.

 

 


CLAIMS

Defective items must be reported in writing within 15 days of receipt along with photographic evidence. Once the initial claim has been opened, Admart claim department will contact you to request more information or to provide a solution. Any open claims will automatically be closed in 15 days from the date of the last contact if no further communication is received from the purchaser.

If approved for return, defective items will be inspected upon return which can take up to 3-5 business days. After inspection Admart will fix or replace any items that were returned with factory defects or imprinting mistakes. If there are items within the return that are not damaged/defective and in working order they will be returned as is at the client’s expense. No credit will be issued for merchandise which is unavailable for return to factory. Carrier damage claims will be subject to carrier verdict.

All items must be returned in new, unused condition in the ORIGINAL PACKAGING. Client will be responsible for the cost of any damage resulting from improper packaging.

 

 


DISCLAIMER

The products and their descriptions listed by ADmart Products could include technical inaccuracies or typographical errors. ADmart may make changes or improvements to products, descriptions, or pricing at any time.